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Date: Tue, 22 Oct 2024 17:37:38 +0600
From: Anonna - BANGLAMARK <anonna@banglamark.com.bd>
To: "sales039" <sales039@changfa.com>
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Message-Id: <192b404acd5.f1b83d14436404.4656844889198322622@banglamark.com.bd>
In-Reply-To: 
Subject: Acknowledgment of Payment Discrepancy and Ongoing Review on the
 outstanding payment of USD 1,928,086.91 to Jiangsu Changfa Agricultural
 Equipment Co. Ltd.
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 Content preview:  Dear Mia, We acknowledge receipt of your communication regarding
    the outstanding payment of USD 1,928,086.91 to Jiangsu Changfa Agricultural
    Equipment Co. Ltd. We fully understand the seriousness of this issue [...]
    
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------=_Part_1349339_1167721245.1729597058262
Content-Type: text/plain; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

Dear Mia,

We acknowledge receipt of your communication regarding the outstanding paym=
ent of USD 1,928,086.91 to Jiangsu Changfa Agricultural Equipment Co. Ltd. =
We fully understand the seriousness of this issue and the urgency you=E2=80=
=99ve expressed. Please be assured that we are treating this matter with pr=
iority and have initiated a thorough internal review.

Our accounts team is currently engaged in a comprehensive audit of all paym=
ent records and related documentation to ensure accuracy and transparency. =
While reviewing this claim, we have identified a number of important factor=
s that require clarification and reconciliation before we can confirm the t=
otal outstanding balance. Below is a detailed breakdown of the key issues u=
nder review:



Order Amount for Spare Parts:

We are carefully reviewing the specific orders involving spare parts. There=
 is a need to cross-check the quantities delivered with the quantities invo=
iced, to confirm that the billed amount accurately reflects the agreed-upon=
 terms of sale. Any discrepancies between the contract, delivery records, a=
nd invoiced amounts will be thoroughly addressed to ensure correctness.






Incomplete Order Fulfillment:

During the audit, we identified that several orders were not fulfilled with=
 the complete quantities specified in the original sales contract. This rai=
ses questions regarding the adjustments required for those partially fulfil=
led orders. We are investigating whether any deliveries remain outstanding =
or if certain amounts should be deducted from the total invoice due to unde=
r-delivery. We aim to align these figures with the actual terms of the cont=
ract.






Warranty and Demurrage Issues:

Additionally, there are pending matters related to warranty claims and demu=
rrage charges. Some warranty obligations have not yet been fully addressed,=
 and demurrage fees=E2=80=94arising from delays during shipment=E2=80=94are=
 under review as these need to be settled and deducted where applicable. Ou=
r team is working closely to ensure these aspects are taken into account be=
fore any final payment is confirmed.





Next Steps:

Due to the complexity of these issues, we are currently unable to provide a=
 final confirmation on the total amount due until our internal review is co=
mpleted and all discrepancies are resolved. This process is critical to ens=
uring that all parties are aligned on the correct and fair amount to be set=
tled.

We assure you that our accounts team is making every effort to resolve thes=
e matters expeditiously. Once our review is complete, we will provide you w=
ith a comprehensive update and, if necessary, propose a plan for settlement=
.

We appreciate your understanding and patience as we work through these issu=
es, and we remain committed to resolving the situation in an efficient and =
amicable manner. In the meantime, should you require any further clarificat=
ion or wish to discuss any specific aspect of this matter, please feel free=
 to reach out to me directly.

We value our business relationship with Jiangsu Changfa Agricultural Equipm=
ent Co. Ltd. and are keen to ensure that this matter is resolved to the sat=
isfaction of all parties involved.





--

Best Regards

ANONNA MOMTAZ



Senior Executive-Commercial

BANGLAMARK GROUP
------=_Part_1349339_1167721245.1729597058262
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"><html><head>=
<meta content=3D"text/html;charset=3DUTF-8" http-equiv=3D"Content-Type"></h=
ead><body ><div style=3D"font-family: Verdana, Arial, Helvetica, sans-serif=
; font-size: 10pt;"><p>Dear Mia,<br></p><p>We acknowledge receipt of your c=
ommunication regarding the outstanding payment of USD 1,928,086.91 to Jiang=
su Changfa Agricultural Equipment Co. Ltd. We fully understand the seriousn=
ess of this issue and the urgency you=E2=80=99ve expressed. Please be assur=
ed that we are treating this matter with priority and have initiated a thor=
ough internal review.<br></p><p>Our accounts team is currently engaged in a=
 comprehensive audit of all payment records and related documentation to en=
sure accuracy and transparency. While reviewing this claim, we have identif=
ied a number of important factors that require clarification and reconcilia=
tion before we can confirm the total outstanding balance. Below is a detail=
ed breakdown of the key issues under review:<br></p><ol><li><p style=3D"mar=
gin-top: 0px;"><br></p><div><b>Order Amount for Spare Parts</b>:<br></div><=
div>We are carefully reviewing the specific orders involving spare parts. T=
here is a need to cross-check the quantities delivered with the quantities =
invoiced, to confirm that the billed amount accurately reflects the agreed-=
upon terms of sale. Any discrepancies between the contract, delivery record=
s, and invoiced amounts will be thoroughly addressed to ensure correctness.=
<br></div><p style=3D"margin-top: 0px;"><br></p></li><li><p style=3D"margin=
-top: 0px;"><br></p><div><b>Incomplete Order Fulfillment</b>:<br></div><div=
>During the audit, we identified that several orders were not fulfilled wit=
h the complete quantities specified in the original sales contract. This ra=
ises questions regarding the adjustments required for those partially fulfi=
lled orders. We are investigating whether any deliveries remain outstanding=
 or if certain amounts should be deducted from the total invoice due to und=
er-delivery. We aim to align these figures with the actual terms of the con=
tract.<br></div><p style=3D"margin-top: 0px;"><br></p></li><li><p style=3D"=
margin-top: 0px;"><br></p><div><b>Warranty and Demurrage Issues</b>:<br></d=
iv><div>Additionally, there are pending matters related to warranty claims =
and demurrage charges. Some warranty obligations have not yet been fully ad=
dressed, and demurrage fees=E2=80=94arising from delays during shipment=E2=
=80=94are under review as these need to be settled and deducted where appli=
cable. Our team is working closely to ensure these aspects are taken into a=
ccount before any final payment is confirmed.<br></div><p style=3D"margin-t=
op: 0px;"><br></p></li></ol><h3>Next Steps:<br></h3><p>Due to the complexit=
y of these issues, we are currently unable to provide a final confirmation =
on the total amount due until our internal review is completed and all disc=
repancies are resolved. This process is critical to ensuring that all parti=
es are aligned on the correct and fair amount to be settled.<br></p><p>We a=
ssure you that our accounts team is making every effort to resolve these ma=
tters expeditiously. Once our review is complete, we will provide you with =
a comprehensive update and, if necessary, propose a plan for settlement.<br=
></p><p>We appreciate your understanding and patience as we work through th=
ese issues, and we remain committed to resolving the situation in an effici=
ent and amicable manner. In the meantime, should you require any further cl=
arification or wish to discuss any specific aspect of this matter, please f=
eel free to reach out to me directly.<br></p><p>We value our business relat=
ionship with Jiangsu Changfa Agricultural Equipment Co. Ltd. and are keen t=
o ensure that this matter is resolved to the satisfaction of all parties in=
volved.<br></p><div><br></div><div><br></div><div class=3D"zmail_signature_=
below"><div id=3D"" data-zbluepencil-ignore=3D"true" data-sigid=3D"41000720=
00000133008"><div>--<br></div><div><b>Best Regards</b><b><br></b></div><div=
><b>ANONNA MOMTAZ</b><b><br></b></div><div><b><br></b></div><div><b>Senior =
Executive-Commercial</b><b><br></b></div><div><b>BANGLAMARK GROUP</b><br></=
div></div></div><div><br></div></div><br></body></html>
------=_Part_1349339_1167721245.1729597058262--

