Envelope-to: israfil@banglamarkgroup.com,
 samir@banglamarkgroup.com
Delivery-date: Tue, 30 Sep 2025 06:17:21 +0000
From: "Ratul" <ratul@index-companies.com>
To: <samir@banglamarkgroup.com>
Cc: <steven@banglamark.com>,
	<bickey@banglamark.com.bd>,
	<dhiman@banglamark.com.bd>,
	<kabir@banglamark.com.bd>,
	<tolip@banglamark.com.bd>,
	<israfil@banglamarkgroup.com>,
	<murchhalin@banglamark.com.bd>,
	<tabid@index-companies.com>
Subject: Urgent Attention Required: Engine Problem in Recently Delivered Liugong Wheel Loader-08 (MCBL)
Date: Tue, 30 Sep 2025 12:16:06 +0600
Message-ID: <000001dc31d1$b6b40810$241c1830$@index-companies.com>
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'Assalamualaikum Warahmatullahi Wabarakatuh'

 
Greetings from Projects Engineering Procurement & Utility(X Index
Companies),

The Management,
BanglaMark Ltd. 

Dear Concern,

We would like to bring to your immediate attention a serious issue regarding
the Liugong Wheel Loader (Engine Overhauling Work) delivered by your company
on 26.07.2025 for Monalisa Ceramics Ltd.

Unfortunately, within a very short period of operation, the engine has
developed significant problems. This raises concerns about the quality of
the overhauling work performed and indicates possible negligence in
maintenance and inspection prior to delivery. Such premature failure not
only disrupts our production but also causes considerable financial and
operational consequences for our organization.

As an official authorized dealer of Liugong, BanglaMark Ltd. holds
responsibility to ensure proper quality assurance, reliable servicing, and
long-term performance of equipment delivered to clients. The current
situation clearly reflects shortcomings in these areas.

We request your urgent intervention to:

1.	Conduct a thorough technical inspection of the faulty engine.
2.	Provide immediate rectification at your responsibility.

Please treat this matter as high priority and take immediate corrective
actions to restore our trust and prevent further operational losses.

We look forward to your prompt response.

Best Regards,

Md.Rasheduz Zaman Ratul 

Engineer,Projects Engineering Procurement & Utility

X Index Companies.

 
Email :  <mailto:ratul@index-companies.com> ratul@index-companies.com

Website :  <http://www.index-companies.com> www.index-companies.com

Number : +8801886022444

 
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class=3DWordSection1><p class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><i><u><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'>&#8216;Assalamu=
alaikum Warahmatullahi Wabarakatuh&#8217;<span =
style=3D'color:#0563C1;background:white'><o:p></o:p></span></span></u></i=
></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Garamond",serif'>Greetings from =
Projects Engineering Procurement &amp; Utility(X Index =
Companies),<o:p></o:p></span></p><p>The Management,<br>BanglaMark Ltd. =
<o:p></o:p></p><p><strong><span =
style=3D'font-family:"Calibri",sans-serif'>Dear =
Concern,</span></strong><o:p></o:p></p><p>We would like to bring to your =
immediate attention a serious issue regarding the Liugong Wheel Loader =
(Engine Overhauling Work) delivered by your company on <strong><span =
style=3D'font-family:"Calibri",sans-serif'>26.07.2025</span></strong> =
for <strong><span style=3D'font-family:"Calibri",sans-serif'>Monalisa =
Ceramics Ltd.</span></strong><o:p></o:p></p><p>Unfortunately, within a =
very short period of operation, the engine has developed significant =
problems. This raises concerns about the quality of the overhauling work =
performed and indicates possible negligence in maintenance and =
inspection prior to delivery. Such premature failure not only disrupts =
our production but also causes considerable financial and operational =
consequences for our organization.<o:p></o:p></p><p>As an official =
authorized dealer of Liugong, BanglaMark Ltd. holds responsibility to =
ensure proper quality assurance, reliable servicing, and long-term =
performance of equipment delivered to clients. The current situation =
clearly reflects shortcomings in these areas.<o:p></o:p></p><p>We =
request your urgent intervention to:<o:p></o:p></p><ol start=3D1 =
type=3D1><li style=3D'mso-list:l0 level1 lfo1'>Conduct a thorough =
technical inspection of the faulty engine.<o:p></o:p></li><li =
style=3D'mso-list:l0 level1 lfo1'>Provide immediate rectification at =
your responsibility.<o:p></o:p></li></ol><p>Please treat this matter as =
<strong><span style=3D'font-family:"Calibri",sans-serif'>high =
priority</span></strong> and take immediate corrective actions to =
restore our trust and prevent further operational =
losses.<o:p></o:p></p><p>We look forward to your prompt =
response.<o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:Algerian'>Best =
Regards,<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Garamond",serif'>Md.Rasheduz Zaman Ratul =
<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Garamond",serif'>Engineer,Projects Engineering =
Procurement &amp; Utility<o:p></o:p></span></p><p =
class=3DMsoNormal><span style=3D'font-family:"Garamond",serif'>X Index =
Companies.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif'><o:p>&nbsp;</o:p></span></p><p =
class=3DMsoNormal><span style=3D'font-family:"Garamond",serif'>Email : =
</span><a href=3D"mailto:ratul@index-companies.com"><span =
style=3D'font-family:"Garamond",serif'>ratul@index-companies.com</span></=
a><span style=3D'font-family:"Garamond",serif'><o:p></o:p></span></p><p =
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</span><a href=3D"http://www.index-companies.com"><span =
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<span style=3D'font-family:"Garamond",serif'><o:p></o:p></span></p><p =
class=3DMsoNormal><span style=3D'font-family:"Garamond",serif'>Number : =
+8801886022444<span =
style=3D'color:#1F1F1F;background:white'><o:p></o:p></span></span></p><p>=
<o:p>&nbsp;</o:p></p><p =
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